Clas Tours by Davila Quiroz · clastours.ch
Please read this document before booking. By confirming a booking with Clas Tours by Davila Quiroz, the client declares to have read, understood and fully accepted these Terms and Conditions. Participation in any activity implies acceptance of all terms set out here, regardless of the client's country of residence or nationality.
Business name: Clas Tours by Davila Quiroz
Person in charge: Santiago Davila Quiroz
Address: Ipsach, Canton of Bern, Switzerland
Website: www.clastours.ch
Email: info@clastours.ch
Phone / WhatsApp: (+41) 077 460 36 41
Clas Tours by Davila Quiroz is a hiking-guide business based in Switzerland, run by Santiago Davila Quiroz, currently training as a Wanderleiter (hiking guide) certified to Swiss standards.
Clas Tours by Davila Quiroz offers guided hikes in the Swiss Alps and surrounding areas for Spanish-speaking groups. The services include:
Not included in the base price of the one-day hikes: transport to the starting point, meals, drinks, entrance tickets or access fees, rental of personal equipment, or the client's personal accident insurance.
The Kandersteg with a night in a mountain hut tour is the exception: its price includes accommodation at the Blüemlisalphütte and half board (dinner and breakfast). It does not include drinks, transport, entrance tickets or personal insurance.
Departures take place on demand and with a minimum of 2 participants; the date is agreed with the group.
The tours offered have a maximum rating of T3 (mountain hiking) in summer and WT2 (winter hiking) in winter, according to the difficulty scale of the Swiss Alpine Club (SAC / CAS).
Bookings are made through the website contact form or directly via WhatsApp. A booking is considered confirmed only when the client has received written confirmation from Clas Tours by Davila Quiroz.
Clas Tours reserves the right to refuse or cancel a booking if:
In the event of cancellation by Clas Tours, the client will receive a full refund or the option to reschedule at no additional cost.
The current prices per person are:
All prices are expressed in Swiss Francs (CHF) and include applicable Swiss VAT. Payment is made before the start of the activity, unless otherwise agreed in writing.
Accepted payment methods:
For bank transfers, the client must state their full name and the booked tour in the payment reference.
Prices may be changed without prior notice for new bookings. Bookings already confirmed will not be affected by price changes.
Cancellations must be communicated in writing (WhatsApp or email). The refund policy is as follows:
| Notice period | Penalty | Refund |
|---|---|---|
| More than 14 days before | No penalty | 100% refund |
| Between 7 and 14 days before | 25% of the amount | 75% refund |
| Between 3 and 6 days before | 50% of the amount | 50% refund |
| Less than 48 hours before | 100% of the amount | No refund |
| No-show | 100% of the amount | No refund |
Cancellation due to bad weather: If Clas Tours cancels the activity because of adverse weather that poses a safety risk, the client may choose between rescheduling at no additional cost or receiving a full refund.
If the client decides not to take part on the day of the activity of their own accord (including weather conditions that Clas Tours considers safe), they will not be entitled to a refund.
The client is responsible for honestly assessing their physical and technical condition before booking. Clas Tours may request information about the participant's experience level and reserves the right to recommend a different tour or deny participation if it considers that the safety of the client or the group could be compromised.
General requirements:
The client declares that they do not suffer from medical conditions that could be aggravated by mountain hiking (severe heart problems, pronounced vertigo, serious breathing difficulties, etc.) without having informed the guide beforehand. If in doubt, consult your doctor before taking part.
Clas Tours reserves the right to exclude any participant who arrives at the meeting point intoxicated by alcohol or other substances, with no right to a refund.
Mountain hiking is an activity with inherent risks, including but not limited to: uneven and exposed terrain, sudden changes in weather, falls, sprains, hypothermia, heat stroke, avalanche risk in winter, and encounters with wildlife.
The client voluntarily assumes these risks by taking part in Clas Tours by Davila Quiroz activities. Participation implies express acknowledgement that they:
Clas Tours by Davila Quiroz and Santiago Davila Quiroz shall not be liable for damage, injury, loss or accidents occurring as a result of:
Clas Tours' liability is in any case limited to the amount paid by the client for the contracted service, except in cases of proven intent or gross negligence. This limitation of liability applies to the maximum extent permitted by applicable Swiss law.
The service price does not include personal accident insurance or mountain rescue insurance for the client.
It is strongly recommended that all participants have:
Clas Tours by Davila Quiroz will under no circumstances bear the costs of rescue, medical evacuation, hospitalisation or repatriation of the client. These costs are entirely the responsibility of the participant or their insurer.
A mountain rescue in Switzerland can cost between CHF 1,000 and CHF 10,000 or more. Don't set out without insurance.
Throughout the activity, the guide's authority is absolute in matters of safety. The guide has the power to:
Participants undertake to:
Failure to comply with these rules may result in the participant's exclusion with no right to a refund.
Clas Tours by Davila Quiroz processes clients' personal data in accordance with the Swiss Federal Act on Data Protection (nDSG/FADP), in force since 1 September 2023.
The data collected (name, contact details, relevant health information) is used exclusively to:
Data is not shared with third parties except where strictly necessary to provide the service or required by law. The client has the right to access, rectify or delete their data by contacting info@clastours.ch. Requests sent through the website forms are stored and managed with Google services (Google Workspace: spreadsheet and email), whose servers may be located outside Switzerland.
Photographs taken during the activities may be used for promotional purposes only with the client's express consent, given through the authorisation checkbox on the booking form.
A client who ticks the photo authorisation checkbox on the booking form grants Clas Tours by Davila Quiroz a non-exclusive, free-of-charge licence, without territorial limitation, to:
· Photograph and/or video-record the client during the booked activity.
· Use those images and recordings exclusively for promotional and marketing purposes: social media posts (Instagram, YouTube, Facebook, etc.), the clastours.ch website, printed and digital promotional materials.
· This authorisation is granted voluntarily. The client may take part in the activity without granting it. Once granted, it can be revoked at any time by written notice to info@clastours.ch, with no retroactive effect on material already published.
Expressly prohibited is the use of the images for purposes other than those indicated, their transfer to third parties, or their use for commercial purposes unrelated to Clas Tours by Davila Quiroz without additional written authorisation.
© All photographs published by Clas Tours by Davila Quiroz are the property of Santiago Davila Quiroz. Reproduction, distribution or use without the author's written permission is expressly prohibited.
All contracts, bookings, agreements and legal relationships between Clas Tours by Davila Quiroz and its clients are governed exclusively by Swiss law, excluding any other national or international rules, regardless of the client's country of residence, nationality or domicile.
This includes, but is not limited to: claims for damages, disputes over cancellations and refunds, accidents occurring during the activities, and any other dispute arising from the provision of the services.
In the event of a dispute, the competent court will be that of the domicile of Clas Tours by Davila Quiroz, in the Canton of Bern, Switzerland.
The applicable rules include, among others:
By accepting these Terms and Conditions, the client expressly waives the right to invoke the law of their country of origin in any dispute related to the services of Clas Tours by Davila Quiroz, and accepts the exclusive jurisdiction of the Swiss courts.
In the event of any discrepancy between the Spanish version of these terms and any translation, the Spanish version shall prevail.
If any clause of these Terms and Conditions is declared null or unenforceable by a competent court, the remaining provisions will continue in full force and effect.
Clas Tours by Davila Quiroz reserves the right to modify these Terms and Conditions at any time. Changes take effect upon publication on www.clastours.ch. Bookings already confirmed are governed by the terms in force at the time of confirmation.
Clas Tours' failure to enforce any right or provision shall not constitute a waiver of that right or provision.
For any questions about these Terms and Conditions, contact: info@clastours.ch
By making a booking with Clas Tours by Davila Quiroz — whether via the web form, WhatsApp, email or any other means — the client declares to have read, understood and fully accepted these Terms and Conditions in all their parts.
This acceptance has full contractual validity under Swiss law, equivalent to a handwritten signature.